Refund Policy

Because our products are freshly prepared food, please contact us as soon as possible if your order is incorrect, damaged, or does not meet reasonable quality expectations.

Problems With an Order

Send your order number, a description of the issue, and photographs where relevant to tgfbakery2014@gmail.com. We will review the circumstances and may offer a replacement, credit, or refund.

Delivery Restrictions

Some products are restricted outside Canterbury. We cannot guarantee the condition of restricted products delivered outside that area and may be unable to refund them.

Changes and Cancellations

Contact us before preparation or dispatch if you need to change or cancel an order. We will explain the available options based on its status.